You're More than a Patient...You're our Guest!
Welcome to Sunrise Hospital and Sunrise Children's Hospital, where together, we are a community dedicated to healing. We believe that there is more to caring for our patients than just attending to your medical needs. While you are here you are not just our patient, you are also our guest.
The Guest Services Department is located in the main lobby of the hospital and staffed by hospital volunteers. The hours of operation are Monday - Friday 8:00am - 5:00pm and there are limited, flexible hours on the weekends. Please call (702) 961-9256 and a hospital volunteer will be happy to assist you.
The following are some of the services designed to meet your needs:
Patient safety and satisfaction are our top priority at Sunrise Hospital & Medical Center. Have a question or concern? If you’d like to share and/or speak with someone, please contact our Patient Advocate:
- Patient Advocate Hotline: (702) 961-9430
- Patient Advocate Email: SUNR.PatientAdvocate@hcahealthcare.com
Be sure to leave your name and patient’s full name (if you’re not the patient), date of visit or admission, and best daytime phone number where you may be reached. A hospital leader will follow up with you shortly.
Travel Concierge Service
Visit our Travel Concierge Service page for more information.
1180 E Flamingo Rd
Open 24 Hours
Phone: (702) 836-9199
490 Paradise Rd
Open 24 Hours
Phone: (702) 696-7126
2735 S Maryland Pkwy
Phone: (702) 732-0653
Our CARE Cart is an example of our commitment to making sure that your stay in our hospital is as comfortable as possible. We provide reading materials and puzzles to help pass the time, items to encourage quietness and rest, along with a variety of toiletries, all free of charge. Should you miss the cart, please contact the front desk at (702) 961-9256 and a hospital volunteer will be happy to help you.
An in-house Chaplain is available for spiritual care services by contacting the hospital operator. We have a Meditation Room located off the adult main lobby and is open 24 hours a day, 7 days a week.
Patients and guests in need of notary services such as medical or financial power of attorney can call:
Bee Right There Notary Service
Phone: (702) 716-7477
Notary About Town
Phone: (702) 321-4128
Please know the notary will verify with the nursing staff that the patient is capable to execute logical judgment and sign any legal paperwork on their behalf.
Visit our lodging page for more information.
Take advantage of complementary valet services at the front, main entrance and the diagnostic building.
Hours of Operation
Main Entrance: Monday - Friday: 8:00am - 5:00pm
Diagnostic Center: Monday - Friday: 9:00am - 4:00pm
After hours, you can retrieve your keys at the Security Desk located in the Emergency Department or call (702) 961-8350.
Flowers, books, toys, snacks, and much more can be found in our lovely gift shop, located in the lobby of the Children's Hospital.
In addition to the gift shop, flowers may also be purchased at any time from our floral kiosk located in the main lobby of the hospital.
Feel free to contact Guest Services at (702) 961-9256 who can assist with providing gently used clothing free of charge from our "CARE Closet".
Nearby Clothing Retailers:
- Boulevard Mall
3528 S Maryland Pkwy
Phone: (702) 735-8268
4001 S Maryland Pkwy
Phone: (702) 732-2218
The Sunrise Café is located on the main floor of the adult hospital and serves hot entrées and to-go items. Café hours are seven days a week, 5:30am - midnight.
We also have a Coffee Cart which is located in the main lobby of hospital serving Starbucks gourmet coffees and various pastries. The cart is open Monday - Friday 6:30am - 7:30pm, Saturday 6:30am - noon and closed on Sunday.
Subway Sandwich Shop is conveniently located next to the school bus elevators and is open 24 hours a day, seven days a week. Call ahead to (702) 733-8020 and your order will be ready when you arrive.
Nearby Restaurants (Walking Distance)
3340 S Maryland Pkwy
Phone: (702) 737-4990
3081 S Maryland Pkwy
Phone: (702) 734-1295
- Boulevard Mall Food Court
Located on the corner of Maryland Pkwy and Desert Inn
Phone: (702) 631-4645
There are ATMs located in the Cafeteria, Children's Lobby and Emergency Room. Additionally, there are many nearby branches of Wells Fargo, Bank of America, and Chase, all within walking distance.
We can help make arrangements with providers for patients with special transportation needs such as wheelchair accessibility to return to their home areas after discharge. Contact your Case Manager should this service be needed.
Taxi cabs can be reached by picking up any house phone and dialing (702) 873-2000.
2540 S Maryland Pkwy
Phone: (702) 735-8928
1155 E Twain
Phone: (702) 696-0906
Our wireless service gives you fast reliable access to the Internet and email thanks to our easy connection process. To connect to HCA’s Wi-Fi wireless High-Speed Internet service, follow these simple steps:
- Start with your Wi-Fi enabled device turned off.
- Turn your device on and ensure that it is connected to the "Guest_Access" SSID / Network Name.
- Launch your web browser. You should see the "Guest_Access" Welcome Page. Select your connection option. If you do not see the "Guest _ Access" Welcome Page, you may need to configure the SSID or Network Name to "Guest_Access".
You are now connected and can launch your VPN, email or other Web software.
It is our goal to make your stay at Sunrise Hospital as comfortable as possible. If you or your caregiver left home with nothing more than the clothes on your back, and you find you are in need of personal items, or you have an electronics need, we can assist you in locating a retailer nearby. Please visit the volunteer located at the front main lobby for assistance.
From your room the hospital operators will be happy to connect you to a long distance operator so that you can place a collect call to a loved one. If that is not an option, our on-site Walgreens carries United States calling cards beginning at $20 each. Contact the front desk at (702) 731-8133 and a hospital volunteer will be happy to assist you in obtaining one.
Visit our visiting hours page for more information.
This information is provided to you as a resource. Sunrise Hospital and Sunrise Children's Hospital does not support or endorse any outside entities.