"I came to your hospital recently with what I thought was a kidney problem. During their assessment, the caring team in your Emergency Department found that I actually had an Appendix that needed to be removed. I am a 72-year-old man who has never had a major surgery, so I was frightened to say the least."
"This type of individual attention is what makes your hospital a world-class leader in healthcare."
"When I was in the back of your Emergency Department, I was assigned to a gentleman named Robert F. If it weren’t for his skill and overall caring for his patient, I don’t think I would have made it. Not only did he tend to my medical needs, but he prayed with me to calm my nerves. He is the type of person that you want on your team. This type of individual attention is what makes your hospital a world-class leader in healthcare. This is what your Rising Star Recognition program is all about...putting the patient first. Thank you!"