Sunrise Health Launches InformER Text Message Service to Provide Patient Status Updates
Las Vegas, NV — The Sunrise Health System, which is comprised of Sunrise Hospital and Medical Center, MountainView Hospital, Southern Hills Hospital and Medical Center, and Sunrise Children's Hospital, is pleased to announce the launch of a new Emergency Room text notification service, InformER, which provides patients, family members, and friends status updates via text message regarding the medical milestones of a patient's visit to the ER, regardless of their location.
“This new service that is available for our patients and their loved ones enhances the level of communication to keep them informed on the patient's progress,” said Rob Dyer, Senior Vice President of Strategy and Development, HCA Far West Division.
When a patient arrives at the ER, they receive information about InformER at reception or registration. InformER is available in both English and Spanish. To subscribe, patients simply send a facility specific and language specific text to “23000”. For Sunrise Hospital or Sunrise Children's Hospital patients text “Informer15” or “Informante15,” for MountainView Hospital “Informer16” or “Informante16,” and Southern Hills Hospital “Informer17” or “Informante17.” When prompted, reply with the last six digits of the patient ID number found on the patient wristband. Once registered, you will receive status updates on your phone. The patient (or guardian) can forward the registration code to up to five people, so they can securely register and begin to receive status updates on the patient.
“Our goal is to provide the best patient experience every time. InformER helps improve that level of satisfaction and service to keep them up-to-date while they are in our care,” said Dyer.
Examples of status updates include the name of the patient's Nurse, Nurse Practitioner or Doctor, when lab work has been ordered, discharge, etc. This is a secure service and all text messages received from InformER are HIPAA safe as no Patient Health Information is given out.
InformER is an extension to the text messaging services offered by Sunrise Health to the community, including text “ER” to “23000” which provides average ER wait times.
About Sunrise Health
Sunrise Health is the most technologically advanced hospital network in the Southwest. Committed to providing the finest healthcare, Sunrise Health includes Sunrise Hospital & Medical Center, MountainView Hospital, Southern Hills Hospital and Medical Center and Sunrise Children's Hospital, as well as outpatient diagnostic, imaging and surgical centers. Specialty services include a suite of the latest diagnostic and surgical technologies, advanced cardiovascular services, comprehensive neurological services, a designated Comprehensive Cancer Center, The Nevada Neurosciences Institute, The Breast Center at Sunrise, MountainView Cardiovascular & Thoracic Surgery Associates, the state's most comprehensive Children's Hospital and women's healthcare services and Las Vegas' first network of certified Stroke Centers and Accredited Chest Pain Centers. For more information on Sunrise Health, visit SunriseHealthInfo.com.